Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to keep the root ball secure and protect the foliage. Each plant is hydrated before transit and shipped via climate-controlled logistics to minimize stress.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives in poor condition or is damaged during transit, simply send us a photo within 48 hours of delivery, and we will ship a replacement immediately.
Do you provide care instructions for every plant?
Yes, every Plantify Garden order includes a digital care guide tailored to your specific species, covering light requirements, watering schedules, and humidity tips to help your new plant thrive.
How long does delivery typically take?
Most orders are processed within 2-3 business days. Shipping times vary by location but generally range from 3 to 7 business days to ensure the plants spend the least amount of time in transit.
Are your pots and planters included with the plants?
Plants are shipped in their nursery grow pots unless you choose to add one of our decorative ceramic or terracotta planters to your order at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.